Delete Your Account

You can delete your web account yourself, at any time, free of charge. It takes about a minute — and it takes effect immediately, with no way back. See step 3.

1. Sign in and open Settings.
2. Scroll to Delete my account. You will be shown exactly what is about to be removed before anything happens.
3. Type DELETE to confirm. If you signed up with an email and password, you will also be asked for that password.

The Astro Nova mobile app signs you in separately from the website, so it keeps its own account. If you have used both, delete each one.

1. Open The Astro Nova app.
2. Go to Settings → Delete Account.
3. Type DELETE to confirm.

Your account is marked for deletion immediately. An automated job then permanently erases the data — it runs once a day, at 02:00 UTC.

The two surfaces behave differently, and the difference matters, so we would rather spell it out than let you assume.

• On the website, deletion is immediate and permanent. The moment you confirm, your account and its data are erased, apart from the records listed in section 5. There is no waiting period and no undo — not by you, and not by us.
• In the Android app, you are locked out straight away. Signing back in will not restore your account — there is no such thing as signing back in once the request is submitted. Your data is then erased for good by an automated job after 30 days. During those 30 days the deletion can still be stopped, but only by emailing info@theastronova.com — a person reads that mailbox and reverses it by hand. There is no button for it anywhere in the app.

Because the website gives you no second chance, export anything you want to keep before you confirm.

• Your profile — name, email, and profile photo.
• Your birth data — date, time and place of birth.
• Every chart, reading, horoscope, compatibility report and remedy generated for you.
• Your AI chat transcripts, voice consultation history, and any persona memory built from them.
• Journal entries, saved readings and bookmarks.
• Streaks, achievements and other progress data.
• Push notification tokens and notification preferences.

We would rather tell you this plainly than let you discover it later. When you delete your web account, we ask Pinecone (chat memory and saved readings) and ElevenLabs (voice calls) to delete their copies straight after, and retry daily until it succeeds. Apart from the cases below, your name, email address, phone number and sign-in records are not kept in our database. Emails you exchanged with our support team, and any safety alert our team received about one of your calls, stay in our mailboxes. These survive:

• Payment, order and credit records. Amounts, dates, invoice numbers and payment-provider references, kept for tax and accounting. The link to your account, any shipping address and any free-text note are removed. They are not yet deleted automatically after a fixed period.
• Your account's random ID. In our internal deletion and billing records; and a separate record, which does not contain that ID, of which Terms version you accepted and when.
• Your email address, on our do-not-mail list, only if mail to it bounced, could not be delivered or was marked as spam, or if we were asked to stop mailing it.
• Quality-review quotes. Short quotes of the astrologer's own words saved for quality review, no longer linked to your account.
• A deceased person's account. If a family member asks us to close a deceased person's account, their request, including that person's email address and anything written in it, is kept as the record of the closure.

We also keep anonymous counts with every identifying field removed. Analytics events that PostHog has already received (only if you accepted analytics cookies) stay with PostHog, labelled with that random ID, which no longer links to your name or email.

Accounts deleted up to and including 4 October 2026 may have gone through an earlier process that could leave some records behind (for example readings, chat memory or activity logs); we have not yet re-erased them to this standard.

You cannot undo this yourself on either surface, so export anything you want to keep before you start. You can download a copy of your data from Settings — the option is offered as part of the deletion flow itself, before the point of no return.

Deleting your account does not cancel a subscription billed by Google Play, because that billing relationship is between you and Google, not us. Cancel it yourself:

1. Open the Google Play Store app.
2. Tap your profile icon → Payments & subscriptions → Subscriptions.
3. Select The Astro Nova → Cancel subscription.

Credits bought on the website are governed by our refund policy.

If you have lost access to your account, email support@theastronova.com from the address you registered with, using the subject "Delete my account". We will verify it is you and complete the deletion.

If you are writing on behalf of someone who has died, please contact us — there is a separate process, and we will handle it with care.